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Terms and Conditions

Terms and Condition  (General)

Effective Date: [ 08-10-2025 ]

Operator: Fixaro Technologies Inc., Ottawa, Ontario, Canada

These Terms of Service (the “Agreement”) govern your access to and use of the Fixaro Technologies website (https://fixaroondemand.org, together with any other domains we may operate, the “Website”), our mobile applications (the “App”), and the related services we provide (collectively, the “Service”).

By using the Website, the App, or the Service, you (“User” or “you”) agree to these Terms. If you do not agree, you must not access or use the Service.

You may only use the Service if you are at least the age of majority in your province, state, or jurisdiction.

1. About the Service

Fixaro provides a digital platform that connects users who need help with home or personal services (“Requesting Users”) to independent third-party service providers (“Home Service Professionals”).

  • Fixaro is not a service provider. We do not perform or supervise the actual services requested.

  • We do not guarantee the quality, timing, or outcome of any service performed by Home Service Professionals.

  • Any contract for services is directly between the Requesting User and the Home Service Professional.

2. User Accounts & Registration

To request or provide services, you must register for a User Account. You agree to:

  • Provide accurate, complete, and up-to-date information.

  • Maintain the security of your login credentials.

  • Be fully responsible for all activities under your account.

Accounts may be suspended or terminated if false, misleading, or fraudulent information is provided.

3. Fees & Payments

  • Service rates are set by Fixaro and may vary by category, location, or time. Rates exclude materials and applicable taxes.

  • Users authorize Fixaro to process payments through our third-party payment processor. By providing payment details, you agree to their terms as well.

  • Minimum fees may apply if a service provider has already traveled to your location when a cancellation occurs.

  • All charges are final and non-refundable unless otherwise determined by Fixaro in its sole discretion.

4. Cancellations

  • On-Demand Jobs: You may cancel without penalty before a provider departs for your premises. If canceled after departure, a cancellation fee applies.

  • Scheduled Jobs (“Later”): You may cancel without penalty up to 4 hours before the appointment window. Cancellations after that time may result in a cancellation fee.

  • Service providers may also cancel under certain conditions. If that occurs, Fixaro will make reasonable efforts to reassign the job but is not obligated to do so.

5. Prohibited Use

Users agree not to:

  • Use the Service for unlawful, fraudulent, or harmful purposes.

  • Misrepresent qualifications, services, or payment intentions.

  • Circumvent Fixaro to arrange services outside the platform.

  • Request or perform services that are illegal, dangerous, obscene, or otherwise inappropriate.

6. Content

Users may submit reviews, descriptions, photos, and other content (“User Content”).

  • You retain ownership of your User Content.

  • By submitting, you grant Fixaro a non-exclusive, royalty-free license to use and display it for the purpose of operating the Service.

  • You must not post defamatory, unlawful, or infringing material.

7. Disclaimers & Limitation of Liability

  • Fixaro is a platform only. We are not responsible for the actions, omissions, or quality of work of Home Service Professionals.

  • We do not guarantee that a request will be accepted, completed on time, or meet your expectations.

  • To the fullest extent permitted by law, Fixaro disclaims liability for damages of any kind arising from your use of the Service.

8. Amendments

Fixaro may update these Terms at any time. Updates will be posted on our Website and App with a new effective date. Your continued use of the Service means you accept the revised Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ontario and the federal laws of Canada applicable therein.

10. Contact Information

Fixaro Technologies Inc.
 466 Paul Mentivier, Ottawa, Ontario, Canada
 Email: [admin@fixaro.org]

11. Additional Prohibited Uses

You agree that you will not:
 a. Access the Service or its content in order to (i) build a competitive product or service, or (ii) copy any features, functions, or graphics of the Service.


 b. Use the Service in any manner not expressly permitted by this Agreement, including the development or use of software tools or applications that interface with the Service, Website, or App (except standard web browsers).


 c. Interfere with, disrupt, or attempt to compromise the Service or related technology, servers, or networks.


 d. Use, or attempt to use, another person’s account or the Service without proper authorization.

12. Nudity and Objectionable Content

Fixaro is intended to be a safe environment for families and users of all ages. You may not upload, share, or display User Content that includes:

  • Explicit nudity, adult content, or other material unsuitable for minors.

  • Content we deem objectionable in our sole discretion.

We reserve the right to (a) remove User Content that violates these standards, or (b) suspend or terminate accounts that engage in prohibited conduct.

13. User Content Responsibility

  • You are solely responsible for all User Content you create, upload, or share.

  • Fixaro may, but is not obligated to, review or remove any User Content at our discretion.

  • You bear all risks associated with your User Content, including reliance on its accuracy or usefulness.

  • You agree to comply with all applicable local laws regarding online conduct and acceptable content.

14. Unauthorized Use

Any unauthorized use of the Service or its content beyond the limited license granted here is prohibited and will automatically terminate your right to access the Service. This may also violate applicable copyright, trademark, or other laws.

15. Service Modifications

We reserve the right, at any time, to:

  • Perform maintenance or updates,

  • Add, remove, suspend, or change parts of the Service,
     with or without notice. We are not liable for any impact these modifications may have on your use of the Service.

16. Usage and Storage Practices

We may impose limits on usage, storage, or access to the Service, such as:

  • Maximum number or size of files,

  • Disk space allocation,

  • Duration of account inactivity.

We are not responsible for the deletion or failure to store User Content. Inactive accounts may be suspended or removed at our discretion.

17. Termination

  • You may delete your User Account at any time.

  • Fixaro may suspend or terminate your account if we determine you have violated this Agreement, applicable law, or misused the Service.

Upon termination, you must cease using the Service and any licensed content.

18. Trademarks

“Fixaro”, “Fixaro On Demand”, the Fixaro logo, and all related graphics, names, and designs are trademarks of Fixaro Technologies Inc. They may not be copied, imitated, or used without prior written consent.

19. Third-Party Content and Links

The Service may display or link to third-party websites, systems, or content. We do not endorse or guarantee third-party sites or content, and we are not responsible for their safety, accuracy, or reliability. Accessing third-party content is at your own risk.

20. Advertisements

We may display advertisements or promotions on the Service. The form, frequency, and content of ads may change without notice.

21. User Disputes

Fixaro is a platform only. We are not responsible for disputes between Users (whether Requesting Users or Service Professionals). By using the Service, you release Fixaro Technologies Inc. and its officers, directors, employees, and contractors from claims, demands, and damages arising from such disputes.

22. Disclaimers

a. No Responsibility for User or Third-Party Content. Fixaro is not responsible for User Content or Third-Party Content.
 b. Availability. The Service may be temporarily unavailable due to maintenance, network failures, or technical issues.
 c. No Guarantee of Service Quality. We do not guarantee that Service Professionals hold required licenses, insurance, or qualifications. You accept that all services are provided “as is.”
 d. As-Is / As-Available. The Service is provided without warranties of any kind, including merchantability, fitness for a particular purpose, or non-infringement.

23. Limitation of Liability

To the maximum extent permitted by law:

  • Fixaro Technologies Inc. and its officers, employees, and contractors shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or data.

  • Our total liability to you will never exceed the lesser of (i) 20% of the cost of services you paid through Fixaro in a calendar year, or (ii) CAD $200.

Certain jurisdictions may not allow some limitations. If those laws apply, parts of this section may not apply to you.

24. Relationship of Parties

Nothing in this Agreement creates an employer–employee, partnership, or agency relationship between you and Fixaro. Service Professionals are independent contractors.

25. Privacy

Your use of the Service is subject to our Privacy Policy.

26. Intellectual Property & Complaints

If you believe your rights are infringed by content on our platform, you may notify us at:

 Email: legal@fixaroondemand.org
  Mail: Fixaro Technologies Inc., 466 Paul Mentivier, Ottawa, Ontario, Canada

Your notice must include identification of the content, proof of ownership, and a statement made under penalty of perjury that your complaint is accurate.

27. Dispute Resolution

a. Contact First. Please contact us to attempt informal resolution of any dispute.
 b. Arbitration. If unresolved, disputes will be resolved through binding arbitration in Toronto, Ontario, under the rules of the ADR Institute of Canada.
 c. No Class Actions. You agree to bring disputes only on an individual basis, not as a class member or representative.
 d. Statute of Limitations. Claims must be brought within one year of the event giving rise to them.

28. Indemnification

You agree to indemnify and hold Fixaro and its employees, officers, and contractors harmless against claims or damages arising from your (a) User Content, (b) violation of this Agreement, or (c) violation of rights of third parties.

29. Other Provisions

  • This Agreement is the entire agreement between you and Fixaro.

  • If any part of this Agreement is found invalid, the rest remains enforceable.

  • The Agreement benefits and binds successors and assigns.

  • This Agreement is governed by the laws of Ontario, Canada.

30. Language

This Agreement is drafted in English at the parties’ request.